Action Identity takes on the responsibility of examining all the linked systems and applications that could potentially influence your user provisioning environment's operation and performance. This remotely managed, proactive solution alerts our team of Identity, Security and Compliance (or ISC) experts to potential trouble spots on any of the systems interacting with your identity and user provisioning software. We are able to alert your team and prevent any major problems before they begin. Action Identity offers two proactive monitoring solutions along with several supplementary services that form a customized solution designed to fit any environment and any organizational need.
One time audit and inspection: Our qualified team of ISC professionals will analyze your identity management environment and provide you with a detailed report highlighting the overall health of your environment. This report contains detailed suggestions that allow your team to address customizations or escalate any problems to vendor-provided support. This system check can be performed as an audit, to validate the status and health of the systems, or as an inspection if you have experienced a reduction in performance or functionality and are unable to pinpoint the source of the problems.
Constant (24x7) identity management monitoring: Our team actively monitors the status of your identity management environment (including all integrated systems and applications) and notifies you of potential problems. Our non-invasive solution ensures that no software is installed and no sensitive information is gathered or stored off-site. System information is delivered through our monitoring solution and validated by our ISC support team. The ISC team processes the data received from your systems and immediately alerts you to any problems - before they occur. Not only do you receive proactive warnings of your system status, you also receive a comprehensive monthly report that allows you share this status at all levels within the organization.
ISC Help Desk Support: This is offered as a standalone, Experts On Demand, service or as an add-on solution to the 24x7 identity management monitoring solution. There are two tiers of ISC help desk support. Action Identity gives you a choice between 24 and 12 hour support, spanning seven days of the week.